How we care for your home, and for you
Everything you need to know about working with DMC: hours, access, policies and our promises. Simple, human and with no surprises.
Our promise to you
Letting someone into your home is an act of trust, and we honor that trust on every single visit. Our goal is simple: when you walk in after a DMC cleaning, your home should feel calm, organized and truly cared for.
DMC Cleaning Service is a family-owned company founded by Diva Costa in 2020, serving homes and businesses across Central New Jersey. For us, a clean home is about more than appearance, it is about comfort, balance and peace of mind for your family.
Hours & arrival windows
For the first appointment of the day, our team arrives at the scheduled time. For later appointments we work with a one-hour arrival window to absorb traffic and prior jobs. If anything delays us, we let you know right away.
Before your visit
A few simple habits help our team give you their very best:
- Keep surfaces as clear and tidy as possible before we arrive
- Avoid using rooms while they are being cleaned
- Let floors dry before walking on them
- Secure delicate or sentimental items in advance
- Keep pets and children safely away from the areas being cleaned
If your home differs from the booking
Your estimate is based on the information you share with us: number of rooms, size and general condition. If we arrive and the home is different, larger, with more rooms, or needing much deeper work, we will talk to you before starting, never after.
We reserve the right to adjust pricing or scope when conditions differ significantly from what was described at booking, always with your approval first.
We do not service hoarding situations or homes requiring remediation-level work.
Rescheduling, cancellations & lockouts
Life happens, and we keep rescheduling simple: just give us at least 24 business hours notice and we will find a new time that works.
Less than 24 hours notice: a fee of 50% of the service value may apply.
No access on arrival (lockout): a fee of 50% of the service value may apply.
Real emergencies are treated with empathy and flexibility. Talk to us, we are humans first.
Home access & parking
Most clients provide a door code or a spare key, stored securely and identified only by an internal code, never by your name or address together. Whatever works for you works for us, as long as our team can enter at the scheduled time.
If free parking is not available at your home or building, any parking fees paid by our team will be added to your invoice at cost, with the receipt.
Supplies & equipment
Our team arrives fully equipped: professional vacuums, mops, cloths and disinfectants are on us. We only ask that you provide trash bags and paper towels.
Prefer specific products, eco-friendly or scent-free? Tell us in advance and we will accommodate whenever possible.
DMC is not responsible for damage or results caused by client-provided products.
Pets
We love pets, and we treat every one of them with kindness and respect. For everyone's safety, please secure pets that are anxious, protective or reactive during the visit, and let us know about their personality in your home profile so the team arrives prepared.
Physical & safety limits
For our team's safety and by our insurance policy, our cleaners do not:
We do use extension tools to reach high and hard-to-reach areas whenever it is safe to do so.
Payments
Payment is due on the day of service. You will receive an invoice by text or email with a secure payment link.
Tips are never expected, always appreciated, and go entirely to your cleaning team.
Our 100% satisfaction guarantee
If anything was not cleaned to your expectations, contact us within 24 hours, photos help a lot, and we will return to re-clean the specific areas at no extra charge.
Requests made after the 24-hour window may not qualify for a free re-clean, so please do a quick walkthrough soon after your cleaning. Your feedback also shapes your home profile for future visits.
Privacy & photos
Our team may take before-and-after photos of cleaned areas for quality control and training. These photos are internal, never include personal or identifying details, and are never published without your explicit permission. You can opt out at any time, just tell us.
Respect for our team
Our employees are the heart of DMC. They are trained, background-checked and treated like family, and we ask our clients to help us protect that.
Please do not hire DMC team members directly during, or within 12 months after, their employment with us. Doing so is subject to a $5,000 placement fee. All services must be contracted through DMC Cleaning Service.
Thank you for opening your door to us
We know what it means to let someone into your home, and we never take it lightly. From our family to yours, thank you for trusting DMC.
